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Returns & Exchanges

 Shipping Information: 

Orders are processed within 48 hours typically of receipt. -Expectation being Holidays. Due to Covid - 19 International orders are experiencing delays in customs. Please keep and eye on your tracking for updated information. 

Shipping times are determined by the shipping provider. While you may receive tracking right away, shipment is dependent on the provider once it leaves our facility.  

For example: FedEx Ground Home Delivery is a residential shipping service that provides convenience and flexibility.  And while it is available in all 50 states and depending on shipment destination, delivery occurs within 1-7 business days  While the site may claim 1 day  that is one day of their processing. Please expect additional time if an expedited method is not purchased.

If you are in need of expedited shipment, you will need to choose the over night or 2 day options, or contact us for more information.  

 

  •  Attention to all International Customers: you will be responsible for any / all duties associated with importing. 

 

Returns & Exchange Policy for for Online Purchases

We want you to love our products! If you are not completely satisfied with your order or something doesn’t fit right, you can simply return it to us for a refund or an exchange within 30 days of delivery. 

• Shipping charges and return shipping charges are non-refundable. 
• Items marked “Final Sale” at the time of purchase may not be returned or exchanged. 
• International orders do not qualify for Express Exchanges.

 

Step by Step Instructions to Return by Mail
For your return or exchange of online purchases, please follow these simple steps or email us at cs@brooklynindustries.com with any questions.

Step One 
•  Please print and fill out our RETURN FORM (click the red text for pop up)  Include your packing list, and return form in your return. Indicate what you would like to do (either exchange or receive a refund or a store/online credit in the form of a gift card.)

• If you don’t have the packing slip anymore, please email us at cs@brooklynindustries.com with your order number and we will send you a new one.

• See our return and exchange policy for a list of returns we cannot exchange.

 

Step Two
• Send your items and your paperwork to Brooklyn Industries warehouse to:

   

    Attn Returns

    Brooklyn Industries LLC
    807 Leeds Athens Road
    Athens, NY 12015

 

• Please be sure to use a carrier that can provide you with a tracking number. Brooklyn Industries cannot replace packages lost during return shipment if proof of tracking is unavailable. 


• We are not responsible for shipping charges back to us.

Damaged Items 

If you have a damaged item and it was purchase either in a store or online within the last 30 days we will credit you for the purchase or send you a replacement.  Please contact us at cs@brooklynindustries.com describing the issue and we will send you an authorization form to send us back the item.  Please note that we must receive the item back to give a refund. 

• Full price merchandise purchased at a store may be mailed in for exchange or return for store/online credit. (Please follow the return/exchange instruction of our online returns below)

• Items marked “Final Sale” at the time of purchase may not be returned or exchanged. All sale merchandise is considered “Final Sale.”

  • Final Sale items include Sample Sale items and all markdowns.

 

 RETURN FORM