Gift Cards and Gift Services

How do I check my gift card balance?
You can check your gift card balance on the Gift Cards page of our website. You can also check your balance at any Brooklyn Industries retail store. Click here for store locations.

I received a gift card in store; can I redeem it online?
Brooklyn Industries gift cards can now be redeemed both online and in store.

I received an e-gift certificate; can I redeem it in store?
Brooklyn Industries e-gift certificates can be redeemed both online and in store. To redeem in store, please print out the e-mail you received with the e-gift certificate number and bring it to any Brooklyn Industries retail store. 
Click here for store locations.

How long does it take to receive a Brooklyn Industries gift card?
Brooklyn Industries gift cards are mailed via USPS letter from Brooklyn, NY. Please allow 5-7 days for delivery. Need a gift card fast? Order an instant e-gift certificate and have it e-mailed directly to the gift recipient. Brooklyn Industries e-gift certificates can be redeemed both online and in store.

Can I redeem my Brooklyn Industries gift card for cash?
Brooklyn Industries gift cards and e-gift certificates can only be redeemed for Brooklyn Industries merchandise, they cannot be redeemed for cash.

Can Brooklyn Industries gift cards be returned? 
No, Brooklyn Industries gift cards cannot be returned.

Do Brooklyn Industries gift cards expire?
No, Brooklyn Industries gift cards do not expire or decrease in value over time.

How do I place a gift order on brooklynindustries.com?
Place an order on brooklynindustries.com and enter the gift recipient’s information in the shipping address. You can include a gift message for free, or have your order gift wrapped for a fee of $4.00 per item. The gift recipient will receive a packing slip with their order, but the pricing will not be included.

Can I include a gift message with my order? 
Yes, you can include a free gift message with any order. Just enter your message into the Gift Message box at checkout. Please note there is a limit of 65 characters.

Can I gift wrap my order?
Yes, most items can be gift wrapped for a fee of $4.00 per item. Brooklyn Industries gift wrap includes a kraft paper gift box, tissue paper and Brooklyn Industries greeting card.

What does your gift wrap look like?
Brooklyn Industries gift wrap includes a kraft paper gift box, tissue paper and Brooklyn Industries greeting card.

If my gift recipient returns something from an order, who receives the credit?
When an order is returned, the gift recipient has the option of choosing to receive the credit as a Brooklyn Industries gift card or returning the funds back to the original credit card charged. Brooklyn Industries cannot issue a credit on a different credit card than used to make the purchase (unless the card used has expired).