Hellp/FAQ

 

General Questions 

Do you have a Brooklyn Industries store that I can visit?
Brooklyn Industries currently has 17 stores in Manhattan and Brooklyn, one store in Portland, OR’s Nob Hill neighborhood and one store in Chicago’s Wicker Park/Bucktown neighborhood. Visit our Store Location page for more information.

Where is Brooklyn Industries based?
Brooklyn Industries’ main headquarters is based in DUMBO, Brooklyn.  We're overlooking the waterfront and have a great view of Manhattan.

Does Brooklyn Industries sell wholesale?
We can accommodate certain requests for bulk order gifts (not for resale), based on inventory availability. Brooklyn Industries merchandise is available exclusively through brooklynindustries.com or at Brooklyn Industries retail stores. To inquire, email customerservice@brooklynindustries.com with "Wholesale Request"

Where can I learn more about Brooklyn Industries?
Visit our About-Us page.

How can I find out about new arrivals, sales and more?
Sign up for the Brooklyn Industries e-mail newsletter below.

Has Brooklyn Industries been in the press?
To view Brooklyn Industries’ most recent press mentions, please visit our Press Page.

How can I work for Brooklyn Industries? 
To view current available positions, please visit our Careers Page.

Product Information

Where can I find Brooklyn Industries merchandise?
Brooklyn Industries merchandise is available exclusively through brooklynindustries.com and at Brooklyn Industries retail stores.

How do I find the right size?
To find the right size, please use the size guide provided on every product page. Or click here.

How are product reviews determined?
Product reviews are submitted by the general public. We encourage our guests to take a moment to review the products you have purchased. Once reviews are submitted, they are reviewed for inappropriate or explicit content, but will not be censored based on content.

How do I write a review?
To write a review, Sign in or Create an Account. Select a Nickname in the profile options, then click on the “write a review” link on any product page. Product reviews may not contain inappropriate or explicit content, and must be approved before it will be posted. We appreciate all feedback, and a review will never be rejected due to negative content.

Are all Brooklyn Industries bags covered by the limited lifetime warranty?
No. All Brooklyn Industries “Classic” bag shapes are covered, but limited edition and fashion bags may not be covered. Please visit our Bag Warranty page for more information.

What is the best way to clean my Brooklyn Industries bag?
Spot clean the bag with a damp cloth. Machine washing a Brooklyn Industries bag will nullify the warranty.

Mailing Lists

Does Brooklyn Industries have a catalog?
Brooklyn Industries produces catalogs and mails post cards from time to time. Please contact Customer Service if you would not like to receive mail from Brooklyn Industries.

How do I sign up for Brooklyn Industries e-mails?
You can choose or update your e-mail preferences by signing into your account and clicking “E-mail Preferences” If you do not have an account on brooklynindustries.com you can quickly sign up for our e-mail newsletters by entering your e-mail address into the E-mail Sign up box on the homepage.

How do I unsubscribe from your e-mail list?
You can instantly unsubscribe from the e-mail list by clicking the unsubscribe link at the bottom of every Brooklyn Industries e-mail. You can send an e-mail to Stylenews@brooklynindustries.com with “Unsubscribe” in the subject line. Please allow 5-7 business days to be removed.

Will you share my information with others?
Brooklyn Industries uses the information you send us to successfully complete your order. We may also use your information to keep you informed about new products, sales, and other exciting BKI updates. We will not rent or sell your email address to any other organization.

What do you do with my personal information?
Brooklyn Industries uses the information you send us to successfully complete your order. We may also use your information to keep you informed about new products, sales, and other exciting BKI updates. We will not rent or sell your email address to any other organization.