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Is brooklynindustries.com secure?
Brooklyn Industries takes your security concerns seriously, which is why we use Secure Sockets Layer (SSL) technology to safely encrypt all of your private information when placing an order. For added shopping confidence, brooklynindustries.com is tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
What payment methods does brooklynindustries.com accept?
Brooklynindustries.com accepts Visa, Mastercard, American Express, Discover, PayPal and Brooklyn Industries gift cards.
How do I know my online payment is safe?
Brooklyn Industries takes your security concerns seriously; your credit information is encrypted and stored on a third party server for additional protection.
Do you charge tax?
Brooklyn Industries charges tax on orders shipped to the following states:
Illinois:
10.5% sales tax on all items
New York:
No tax on clothing and accessories under $110 each
8.875% All bag purchases and clothing and accessories over $110 each
Do I have to create an account to place an order?
While we encourage you to create an account for the most comprehensive ordering and shipping information, we now offer guest checkout. When you are ready to check out simply click on “Check out as guest”
I have a promotion code, where do I enter it?
Promotional codes can be entered in the box in the shopping cart or at checkout. Enter the promo code in the box and click “Apply”. Free Shipping discount will not display until the qualifying shipping method has been chosen. Please enter Free Shipping Promo Codes at the last stage of checkout.
How will I know that my order has been placed successfully?
Once your order has been processed you will be redirected to an order confirmation screen, which contains all of your order information and your order number. If you did not choose guest checkout, you will also receive an e-mail confirmation of your order.
How long does it take to process my order?
Orders typically ship the next business day, but please allow up to two business days for processing. Orders placed after 10 AM will not ship until the next business day, including orders with express shipping. If you need your order expedited, please contact customer service ASAP.
Can I make a change to my order after it has been placed?
As long as you contact us before your order has shipped, we can make changes to or cancel your order. Orders cannot be changed or canceled once they have shipped.
When will my credit card be charged?
Your credit card will be charged when your order ships. If you did not use guest checkout, you will receive an e-mail notification with tracking number when your order has been processed for shipment.
What if my item is out of stock?
If your item is out of stock, we will ship ahead on the rest of the items in your order and ship the out of stock item when it comes in to stock. If the item is completely sold out, you will not be charged. Please note, International orders will only be shipped in full, out of stock items can either be cancelled or the order can be held until the missing item arrives.
How can I check the status of my order?
You will receive e-mail notifications as your order status is updated. You can also check the status of your order by logging in to your account and clicking on “Order History”
For order status on orders placed using Guest Checkout, please contact Customer Service.
Will I get a receipt with my order?
A packing slip with pricing information will be enclosed with your order unless it is a gift order. Your order confirmation e-mail also acts as your receipt. You can also log into your account to view your Order History and charges.
Do you offer gift services?
Brooklyn Industries offers Free gift messages on every order; Gift-wrapping is available on most items for a fee of $4.00 (Kraft Paper Gift Box and Brooklyn Industries Tissue Paper and Greeting Card). We also offer Gift Cards in multiple denominations which can be redeemed at any Brooklyn Industries retail store or on this website.
Can I receive a price adjustment on sale items or limited-time promotions?
If an item is marked down permanently within seven (7) days of purchase, Brooklyn Industries will honor a price adjustment in the form of a Brooklyn Industries gift card for the price difference. Original proof of purchase is required, please contact Customer Service to request a credit. Cash refunds will not be issued. Price adjustments are not available on limited time promotions, including Free Shipping offers and Percent Off sales.
What is the brooklynindustries.com return and exchange policy?
If you are not completely satisfied with your order, you may return it within 30 days of purchase for a refund or an exchange (online orders only, excludes "FINAL SALE" merchandise). All items must be unworn with all price tags intact. We will not accept returns without the original tags and receipt/packing slip. Orders over 30 days will not be accepted for return. Please mail the returns directly to the address below along with the completed return or exchange form. Brooklyn Industries is not responsible for any return shipping charges or if your package is lost en route by your chosen shipping provider. We recommend you track and insure your package. On the return form, please indicate how you would like us to handle your return: exchange, refund, or online gift certificate. If you would like to exchange an item, we offer FREE GROUND SHIPPING on the new item. Please note that shipping charges are non refundable. Please note: items marked "FINAL SALE" at the time of purchase may not be returned or exchanged. Sale items purchased during additonal % Off Sale promotions are considered "FINAL SALE."
What is the Brooklyn Industries Store Purchase return policy?
Store credit or exchange only within 30 days of original purchase with receipt. No cash or credit card refunds. Items marked "FINAL SALE" at the time of purchase may not be returned or exchanged. All sale merchandise is considered "FINAL SALE".
Why does the brooklynindustries.com and store return policies differ?
No, the policy differs slightly. Stores do not offer cash or credit card refunds on purchases and ALL in-store sale merchandise is considered "FINAL SALE".
Can all merchandise be returned?
Most merchandise purchased online may be returned, however items marked "FINAL SALE" at the time of purchase may not be returned or exchanged. Items that cannot be returned will be marked on your invoice and will not be available on the RMA system. Store purchases may be mailed in for exchange or return for store credit. Items sent in for return must be in their original condition and still have the tags on them, a copy of your receipt is required for all store purchase returns and exchanges. Sale items purchased during additonal % Off Sale promotions are considered "FINAL SALE." Exchange for a different size is permissable if the size is available. Please contact customer service in this case.
How do I return an item from my order?
To return an item from your order, please log in to your account and select "Order History". Select your order from the list and fill out the RMA request. Unworn items not marked "FINAL SALE" can be returned within 30 days of purchase (based on the post mark date on your return). We recommend insuring your return package. Brooklyn Industries is not responsible for return packages lost in the mail.
Please include your order number with all correspondence. Returned items may be sent to:
Brooklyn Industries
Attn: Exchanges/Returns
P.O. Box 171
Brooklyn, NY 11205
Please contact customer service for the physical address if you would like to return your package via UPS or FedEx. UPS and FedEx will not deliver to a PO box. 1-800-318-6061
Can I exchange an item in my order for something else?
Yes, to exchange an item, please fill out the RMA request for return and then fill out the form on the back of your packing slip and indicate the item you would like for exchange. Your exchange order will ship for free. If the item you would like is not available, we will ship your second choice as indicated on the form or we will credit you for the original item. We can also attempt to request items from our stores to fulfill your exchange. Please allow an additional two weeks to process store transfers. Please note: we are unable to provide free exchange shipping for international orders.
Do you offer express exchange?
Yes, Brooklyn Industries offers limited quantities of our designs. To ensure you will receive the item you would like for exchange, place a new order for the item. Fill out a RMA request to return your original purchase and indicate the order number of your new order in the Express Exchange box on the returns form. When your return is received we will refund you for the entire order including shipping. Please note, this option is not available for international orders.
My item arrived damaged, what do I do?
Please contact customer service about the damage and we will send a pre-paid return label to pick up the damaged item. We will then send you a replacement or refund you if a replacement is not available.
Can I mail in a return for merchandise that I bought at your store?
If you purchased the item in the store, please bring it back to one of our locations. Our store policy listed above applies. If you bought an item in our store, but are unable to bring it back to our location, you can send it to our office address to be exchanged for store credit, online credit, or another item only. Just follow the same instructions for internet exchanges, only include your original store receipt instead of the packing slip.
Can I return an online purchase at your store?
Online returns and exchanges may be dropped off at any one of our store locations. Stores are able to process returns for store credit or exchange only on premise. If you would like a refund to your credit card, the item will be transferred back to our headquarters for processing, and you will be emailed when the transaction is completed. Please allow one week for processing. Exchanges may be made in the stores for items of equal or greater value than purchased. Any exchange for lesser will be issued a store credit or sent back to headquarters for processing.Please bring your original packing slip or receipt along with a completed return or exchange form. The online return policy as outlined above will apply.
How do I check my gift card balance?
You can check your gift card balance on the Gift Cards page of our website. You can also check your balance at any Brooklyn Industries retail store. Click here for store locations.
I received a gift card in store; can I redeem it online?
Brooklyn Industries gift cards can now be redeemed both online and in store.
I received an e-gift certificate; can I redeem it in store?
Brooklyn Industries e-gift certificates can be redeemed both online and in store. To redeem in store, please print out the e-mail you received with the e-gift certificate number and bring it to any Brooklyn Industries retail store. Click here for store locations.
How long does it take to receive a Brooklyn Industries gift card?
Brooklyn Industries gift cards are mailed via USPS letter from Brooklyn, NY. Please allow 5-7 days for delivery. Need a gift card fast? Order an instant e-gift certificate and have it e-mailed directly to the gift recipient. Brooklyn Industries e-gift certificates can be redeemed both online and in store.
Can I redeem my Brooklyn Industries gift card for cash?
Brooklyn Industries gift cards and e-gift certificates can only be redeemed for Brooklyn Industries merchandise, they cannot be redeemed for case.
Can Brooklyn Industries gift cards be returned?
No, Brooklyn Industries gift cards cannot be returned.
Do Brooklyn Industries gift cards expire?
No, Brooklyn Industries gift cards do not expire or decrease in value over time.
I need a quick gift; do you offer e-gift certificates?
Yes. Order an instant e-gift certificate and have it e-mailed directly to the gift recipient. Brooklyn Industries e-gift certificates can be redeemed both online and in store.
How do I place a gift order on brooklynindustries.com?
Place an order on brooklynindustries.com and enter the gift recipient’s information in the shipping address. You can include a gift message for free, or have your order gift wrapped for a fee of $4.00 per item. The gift recipient will receive a packing slip with their order, but the pricing will not be included.
Can I include a gift message with my order?
Yes, you can include a free gift message with any order. Just enter your message into the Gift Message box at checkout. Please note there is a limit of 65 characters.
Can I gift wrap my order?
Yes, most items can be gift wrapped for a fee of $4.00 per item. Brooklyn Industries gift wrap includes a kraft paper gift box, tissue paper and Brooklyn Industries greeting card.
What does your gift wrap look like?
Brooklyn Industries gift wrap includes a kraft paper gift box, tissue paper and Brooklyn Industries greeting card.
If my gift recipient returns something from an order, who receives the credit?
When an order is returned, the gift recipient has the option of choosing to receive the credit as a Brooklyn Industries gift card or returning the funds back to the original credit card charged. Brooklyn Industries cannot issue a credit on a different credit card than used to make the purchase (unless the card used has expired).
Where can I find Brooklyn Industries merchandise?
Brooklyn Industries merchandise is available exclusively through brooklynindustries.com or at Brooklyn Industries retail stores.
How do I find the right size?
To find the right size, please use the size guide provided on every product page. Or click here.
How are product reviews determined?
Product reviews are submitted by the general public. We encourage our guests to take a moment to review the products you have purchased. Once reviews are submitted, they are reviewed for inappropriate or explicit content, but will not be censored based on content.
How do I write a review?
To write a review, Sign in or Create an Account. Select a Nickname in the profile options, then click on the “write a review” link on any product page. Product reviews may not contain inappropriate or explicit content, and must be approved before it will be posted. We appreciate all feedback, and a review will never be rejected due to negative content.
Are all Brooklyn Industries bags covered by the limited lifetime warranty?
No. All Brooklyn Industries “Classic” bag shapes are covered, but limited edition and fashion bags may not be covered. Please visit our Bag Warranty Information page to see a list of Brooklyn Industries bags covered by the warranty.
What is the best way to clean my Brooklyn Industries bag?
Spot clean the bag with a damp cloth. Machine washing a Brooklyn Industries bag will nullify the warranty.
Does Brooklyn Industries have a catalog?
Brooklyn Industries produces catalogs and mails post cards from time to time. Please contact Customer Service if you would not like to receive mail from Brooklyn Industries.
How do I sign up for Brooklyn Industries e-mails?
You can choose or update your e-mail preferences by signing into your account and clicking “E-mail Preferences” If you do not have an account on brooklynindustries.com you can quickly sign up for our e-mail newsletters by entering your e-mail address into the E-mail Sign up box on the homepage.
How do I unsubscribe from your e-mail list?
You can instantly unsubscribe from the e-mail list by clicking the unsubscribe link at the bottom of every Brooklyn Industries e-mail. You can send an e-mail to Stylenews@brooklynindustries.com with “Unsubscribe” in the subject line. Please allow 5-7 business days to be removed.
Will you share my information with others?
Brooklyn Industries uses the information you send us to successfully complete your order. We may also use your information to keep you informed about new products, sales, and other exciting BKI updates. We will not rent or sell your email address to any other organization.
Privacy and Security
Is brooklynindustries.com secure?
Brooklyn Industries takes your security concerns seriously, which is why we use Secure Sockets Layer (SSL) technology to safely encrypt all of your private information when placing an order. For added shopping confidence, brooklynindustries.com is tested and certified daily to pass the “McAfee Secure” Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
How do I know my online payment is safe?
We know you are concerned about protecting your personal information online. Here at Brooklyn Industries we have taken extra measures to keep the information that you share with us private. We use Secure Sockets Layer (SSL) technology to safely process all your payment information.
What do you do with my personal information?
Brooklyn Industries uses the information you send us to successfully complete your order. We may also use your information to keep you informed about new products, sales, and other exciting BKI updates. We will not rent or sell your email address to any other organization.
Do you have a Brooklyn Industries store that I can visit?
Brooklyn Industries currently has 11 stores in Manhattan and Brooklyn, one store in Portland, OR’s Nob Hill neighborhood and one store in Chicago’s Wicker Park/Bucktown neighborhood. Our newest store on Walnut St. in Philly will be opening on February 1st. Visit our Store Location page for more information.
Where is Brooklyn Industries based?
Brooklyn Industries’ main headquarters and warehouse is based in Clinton Hill Brooklyn right near the historic Brooklyn Navy Yard.
Does Brooklyn Industries sell wholesale?
Not at this time. Brooklyn Industries merchandise is available exclusively through brooklynindustries.com or at Brooklyn Industries retail stores.
Where can I learn more about Brooklyn Industries?
Visit our About Us page or The Words from the Watertower Blog for more information.
How can I find out about new arrivals, sales and more?
Sign up for the Brooklyn Industries e-mail newsletter below.
Has Brooklyn Industries been in the press?
To view Brooklyn Industries’ most recent press mentions, please visit our Press Page.
How can I work for Brooklyn Industries?
To view current available positions, please visit our Careers Page.
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